Return Policy

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We want you to be satisfied with your Viteta purchase. This policy describes your rights and the process for returning a product or cancelling an order.

1. Right of return - 14 calendar days

You have 14 calendar days from the date of delivery to return your Viteta pack. To be eligible, the pack must be in its original, sealed, unopened condition. This voluntary return window applies regardless of the reason for return.

2. Condition of returned goods

Viteta is a food supplement (ingestible product). Once the inner tamper-evident seal has been broken, the product cannot be accepted for return for health and hygiene reasons. This exception applies regardless of how much of the product has been consumed. If the product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and we will arrange a resolution at no cost to you.

3. How to initiate a return

To initiate a return, contact us at [email protected] or by phone at +64 9 887 3241 (Mon-Fri 9:00-17:00 NZST) within the 14-day window. We will provide you with return instructions including the return address. Please include your name and order reference when contacting us.

4. Return shipping costs

Return shipping costs are the responsibility of the customer, except where the product is faulty, damaged or incorrectly sent, in which case we will cover the cost of return.

5. Refund process

Once we receive and inspect the returned product, we will process a full refund within 14 calendar days. Since Viteta is sold on a cash-on-delivery basis, refunds are issued by bank transfer to the account details you provide. We will confirm the refund by email once processed.

6. Order cancellation

You may cancel your order at any time before dispatch free of charge. To cancel before dispatch, inform our team during the phone confirmation call or contact us by email. If you have already paid the courier, the order cannot be cancelled after delivery - the standard 14-day return process applies.

You may also decline to accept the parcel from the courier at the time of delivery. Since payment is on delivery, declining the parcel cancels the transaction at no cost to you.

7. Contact

For return and refund enquiries:
Tairett Dayani Torchia Trucco · Principal Simon Urbina 145-13, Cativá, Colón, Panama
[email protected] · +64 9 887 3241 · Mon-Fri 9:00-17:00 NZST